Frequently Asked Questions We've tried to cover all the related queries. In case you have more questions, please feel free to contact us.

Frequently Asked Questions


Blackberrys Online Store offers the following methods of payment: Credit Card / Debit Card, Internet Banking and Cash on delivery for selected pin codes (you can check whether COD payment is applicable in your area at the time of making the purchase)
If the order is placed using a Credit Card / Debit Card/ Internet Banking, then it will be processed once the payment is approved by the bank. Usually, most orders are dispatched within 2 working days. The delivery timeline depends on the destination city, however, most orders are delivered within a maximum of 7 working days.
There is no minimum purchase order value.
We offer free shipping for all products.
Check whether all the required fields have been filled correctly and ensure the secure password is also entered correctly in the payment gateway.
The orders are normally shipped within 2 working days from the date of placing the order. They are delivered to the customers address within 7 working days (must be serviceable locations) by our official courier. If the service is not available, then the product will be dispatched through other courier agencies / post which would normally take 10 – 12 working days to deliver.
You will receive an order confirmation by email usually within 15 minutes of completing your order. You will also receive a confirmation by SMS on your given mobile number
It is not possible to subsequently change sizes or colours of items, or to add or delete items, once you have placed your order. Please enter a new order in the Blackberrys Online Store and cancel the order you want to change (Cancellation terms and conditions are applicable).
As long as the package has not been dispatched from our warehouse, the order could be canceled. Cancellations can be carried out by contacting our Customer Service on 022 - 40174696. If the package has already been dispatched, we won’t be able to cancel the order. However, you can initiate a return once you have received the order, as long the product is unused and is in compliance with our return terms and conditions.
When your package is passed on to the dispatch partner, you will receive a confirmation of the same by email. This confirmation of dispatch will contain the docket number and the courier name that can be used to track the status of your package online.
In case you are not available at your shipping address at the time of delivery, our courier partner will get in touch with you on your mobile number and re-attempt the delivery during standard working hours. Repeated fail delivery attempts will result in the order being cancelled.
You can return all items purchased from the Blackberrys Online Store within 10 days of receiving your product. Please note that it is only possible for us to accept items that are returned in their original state. The merchandise should not show signs of usage. Direct exchange of products is not possible, however after cancelling the order; you can place a fresh order on
You can return any item purchased on within 30 days of purchasing the product, as long as the product is unused and has its original packaging and tags. - Reimbursement is usually completed in 7 to 25 working days, after receiving and conducting the quality check of your returned package. -The value of the returned product will be credited to your Credit/Debit Card/Net banking account. In case of COD orders, you need to provide us with relevant bank details in order to process the refund.
Please understand that we can only accept items purchased from our Blackberrys Online Store.
Please understand that we can only accept items purchased from our Blackberrys Online Store.
Please send the merchandise back to our address below through a known courier agency: Blackberrys Apparel Plot no. 7, IMT, Manesar, Haryana – 122050 Phone : 0124-4702800 Alternatively, you can check with our customer care, if your pin code is serviceable for a reverse pick up.We will check the issue once we receive the returned merchandise and arrange to send a replacement to your shipping address.
We can only fulfill orders that are available in the Blackberrys Online Store
Blackberrys products are only available for online viewing. Unfortunately, we will not be able to send you a printed version of the catalogue.
The authorized payment collection partner for all online credit Credit / Debit Card / Net Banking Transactions of Blackberrys Online Store is Net Distribution Services Pvt. Ltd.
Each order is shipped only to a single address. If you wish to ship products to different addresses, you will have to place multiple orders.
The Exchange & Return Policies for Blackberrys/ Urban e-commerce purchases are different from retail. Check our policies page for Retail purchases policy & E-commerce purchase policy
Blackberrys offers its customers a non-chargeable alteration service at all Exclusive Stores. This is a complimentary service that the customers can avail after presenting the invoice. It’s valid for both e-commerce and retail purchases.
On your computer monitor, use a screen resolution of at least 1152 x 768 pixels for optimal presentation of the Blackberrys India Online Store.
To ensure correct display and functioning of the Blackberrys Online Store, please use Internet Explorer Version 11, or Firefox Version 36 or Google Chrome 41. Java and JavaScript capabilities should be activated in the browser. The "Accept Cookies" function must be enabled in order to place products into the shopping basket.Given below are instructions on how to do this for some commonly used web browsers. Additional information can be found in your software manual or on the website of the browser provider. We recommend that you log off completely, when you finish using a computer that is shared and that has a browser set to accept cookies.